Professional Profile
Highly skilled and experienced professional with a proven track record in providing technical support, network operations, and consulting services. With a strong background in graphic design, video editing, and troubleshooting, I have successfully delivered custom solutions to clients and contributed to efficient issue resolution.
I have excelled in various roles, including freelancing, network operations, technical support, and field engineering. Known for my ability to proactively monitor networks, diagnose and resolve equipment failures, and manage complex environments, I am committed to delivering exceptional results and ensuring customer satisfaction.
Recent Jobs
Self-Employed
01/13 to Present
Freelance
- Provided custom graphic overlays and video editing services for streamers.
- Consulted on designing troubleshooting matrixes for customer support.
- Network operations consulting to clients.
Globecomm Systems Inc. | 05/12 to 09/12
Network Operations Center Operator
- Remote maintenance and configuration of remote Satellite Communications with Cargo Shipping Vessels on global delivery missions.
- Proactively monitored network and data connections.
Cablevision Inc. | 10/06 to 05/09
Technical Support Representative
- Remote maintenance and configuration of subscribers’ computers for access to the Cablevision network.
- Utilized desktop streaming tools for equipment configurations and troubleshooting.
- Provided full-time online chat support services, assisting multiple customers simultaneously.
- Assisted in designing troubleshooting matrixes for efficient issue resolution.
Dark Knight Enterprises | 04/02 to 10/06
Installer and Technician
- Installed and maintained customer microprocessor-based systems and peripherals, including storage media, printers, workstations, and communication devices.
- Designed network systems for internal and external monitoring, ranging from server-based applications to video surveillance equipment.
Nextiraone (formerly Racal-Datacom) | 01/01 to 04/02
Field Engineer
- Installed, maintained, and repaired various data communications equipment, analog and digital interface units, LAN and WAN products, and communication management systems at customer locations.
- Diagnosed and resolved equipment failures, ensuring customer satisfaction.
- Interfaced with customers and effectively managed complex, multi-vendor environments.
Skills
Experienced professional with skills in graphic design, video editing, technical support, network operations, troubleshooting, communication, and installation/maintenance. Committed to delivering high-quality services, resolving issues efficiently, and ensuring customer satisfaction.
Recent Work
Education
Copiague, New York
Copiague High School
Academic Diploma, 1987